Part 3: The future, reimagined |
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| Illustration: Aïda Amer/Axios. Stock: Getty Images |
| The only way to pull or push people to a different place or worldview is to show them what better looks like. So Jim sketched this out, based on Autumn’s experience and what Mayo is building: How it could/should work: Imagine the response once Autumn started getting sick. (Her earliest symptom was pericarditis, inflammation around her heart.) Instead of going to a random doctor with scant understanding of her condition, she gets routed to someone with true expertise, who taps into a pool of data on other women with pericarditis. She hops on a Zoom with this person — who could be anywhere worldwide with access to her health data. Her vitals are easily checked at home beforehand and fed into the data. The doctor and Autumn decide together if an in-person examination is warranted. Now, imagine Autumn is actively sick and needs to go to the hospital. She lands in what Mayo calls a neighborhood: imaging, labs, procedures, consults and recovery all co-located for complex patients, instead of a scavenger hunt across buildings and appointment desks. Her costs are clear and flagged. The room itself feels healthy: controls for sound, lighting, temperature and TV. An electronic screen shows today’s schedule and exactly what has to happen before she goes home. Family can easily Zoom in to chat and see her. Robots run supplies and meals, so nurses spend their hours on Autumn, not chores. AI stays in the background: sequencing appointments across specialists, transcribing and summarizing conversations, catching conflicts in a brutal medication regimen. The machines absorb the paperwork. The humans focus on Autumn. The bottom line: None of this requires an invention. Every piece of it exists right now, somewhere. What’s missing isn’t technology. It’s the will to rebuild care around the patient — the opposite of our existing mess. Jim would love to hear your thoughts: finishline@axios.com. If you’re a CEO or on a CEO’s team: Ask to join Jim’s weekly Axios C-Suite newsletter.Share this story. |
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Part 3: The future, reimagined
Jim would love to hear your thoughts:
If you’re a CEO or on a CEO’s team: