Fortune: Leading Through Change: How TIAA Rebuilding Retirement … Retirement in the AI ERA

Posted on June 21, 2026 by michelleclarke2015

Jun 17, 2026 Titans and Disruptors of Industry

For more than 100 years, TIAA has helped millions of Americans — from educators to healthcare workers to public servants — turn their savings into guaranteed income they cannot outlive. Today, the company is expanding beyond its traditional 403(b) roots, pioneering lifetime income solutions inside 401(k) plans and using AI to better protect and serve participants. In this episode, Fortune’s Editor-in-Chief Alyson Shontell sits down with TIAA President and CEO Thasunda Brown Duckett to discuss America’s growing retirement crisis, the importance of lifetime income, and how TIAA is using technology and partnerships to build a more secure future for retirees.

00:00 Intro: The State of Retirement in America 00:45 Why America Faces a Retirement Crisis 05:01 What Lifetime Income Really Means 08:33 The Story That Changed Her Career 12:14 Expanding TIAA Beyond Its Traditional Market 14:13 Taking the CEO Role During COVID 17:37 AI, Leadership, and the Future of Work 23:21 How AI Helped Stop a $3 Million Scam 30:16 From Intern to Fortune 100 CEO 43:01 The Leadership Philosophy That Guides Her Life 49:36 Advice for the Next Generation Subscribe to Fortune’s YouTube: http://www.youtube.com/subscription_c… Subscribe to Fortune: https://fortune.com/subscribe/?utm_so…

Fortune Magazine is a global leader in business journalism with 55 million monthly page views and a readership of nearly 32 million, with major franchises including the Fortune 500 and the Fortune 100 Best Companies to Work For. The new Fortune video channel dives into personal stories from business owners and entrepreneurs becoming successful in business and sharing their tips to help you reach your goals. Website: http://fortune.com/ Facebook:   / fortunemagazine   Twitter:   / fortunemagazine   TikTok:   / fortune  

AI TIAA

AI Overview

TIAA (Teachers Insurance and Annuity Association of America) is a major American financial services organization. Originally founded by Andrew Carnegie, it specializes in providing retirement, investment, and wealth management services for people working in academic, research, medical, cultural, and governmental fields. [1, 2]

Core Details & Offerings:

  • Mission: Built to help those who serve others (teachers, healthcare workers, and nonprofit employees) achieve a dignified and secure retirement.
  • Scale: Manages over $1.5 trillion in assets and serves millions of active and retired individuals.
  • What They Do: Provide retirement plans (like 403(b)s and 401(k)s), life insurance, mutual funds, and annuities.
  • Global Asset Management: Operates a global investment manager called Nuveen. [1, 2, 3, 4, 5, 6]

Are you currently employed at a university or nonprofit and looking into your employer-sponsored retirement plans, or are you researching wealth management options?

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About michelleclarke2015

Life event that changes all: Horse riding accident in Zimbabwe in 1993, a fractured skull et al including bipolar anxiety, chronic fatigue …. co-morbidities (Nietzche 'He who has the reason why can deal with any how' details my health history from 1993 to date). 17th 2017 August operation for breast cancer (no indications just an appointment came from BreastCheck through the Post). Trinity College Dublin Business Economics and Social Studies (but no degree) 1997-2003; UCD 1997/1998 night classes) essays, projects, writings. Trinity Horizon Programme 1997/98 (Centre for Women Studies Trinity College Dublin/St. Patrick's Foundation (Professor McKeon) EU Horizon funded: research study of 15 women (I was one of this group and it became the cornerstone of my journey to now 2017) over 9 mth period diagnosed with depression and their reintegration into society, with special emphasis on work, arts, further education; Notes from time at Trinity Horizon Project 1997/98; Articles written for Irishhealth.com 2003/2004; St Patricks Foundation monthly lecture notes for a specific period in time; Selection of Poetry including poems written by people I know; Quotations 1998-2017; other writings mainly with theme of social justice under the heading Citizen Journalism Ireland. Letters written to friends about life in Zimbabwe; Family history including Michael Comyn KC, my grandfather, my grandmother's family, the O'Donnellan ffrench Blake-Forsters; Moral wrong: An acrimonious divorce but the real injustice was the Catholic Church granting an annulment – you can read it and make your own judgment, I have mine. Topics I have written about include annual Brain Awareness week, Mashonaland Irish Associataion in Zimbabwe, Suicide (a life sentence to those left behind); Nostalgia: Tara Hill, Co. Meath.
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