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01-17-2025TECH
3 big predictions for AI in financial services in 2025
[Photo: Getty Images]
As we look ahead to 2025, the financial services landscape will be shaped not by AI as a standalone innovation, but by how it enables smarter, faster, and more personalized experiences. Here are three key predictions for how AI will transform the industry:
1. Collaborative AI will power invisible efficiency
The future of AI isn’t about replacing humans or dazzling interfaces—it’s about working collaboratively in the background to streamline processes and enable better outcomes. Customers don’t want “AI-enabled” products; they want services that are faster, cheaper, and more intuitive.
AI’s role in financial services will look a lot like the arc of cloud computing: a foundational enabler that reduces costs, improves scalability, and accelerates innovation. In 2025, financial service providers that leverage AI as an ingredient—rather than the main event—will deliver seamless experiences where:
- Data flows effortlessly, eliminating the need for redundant customer inputs.
- Personalized solutions are crafted from existing customer data, meeting needs proactively.
- Back-end efficiencies reduce complexity and cost, enabling better service at scale.
The result? Services that feel like magic, happening invisibly in the background.
2. Differentiation will come from bundled, niche solutions
The era of trying to be everything for everyone in financial services is over. Success will come from specialization: uniquely bundling services that address the specific needs of targeted customer segments.
By 2025, financial services will shift toward solving holistic problems for defined audiences. Think of solutions tailored not for “everyone who needs wealth management” but for “working parents navigating taxes, trust, and estate planning” or “freelancers balancing bookkeeping and retirement savings.” These bundles will:
- Use AI to orchestrate new combinations of services, cutting through complexity.
- Solve unmet needs by leveraging previously underutilized data sources.
- Stand out not by their AI branding but by delivering experiences competitors can’t replicate.
This approach will position providers as trusted partners instead of product vendors solving life’s financial puzzles.
3. AI will democratize expertise, scaling services once reserved for the few
In 2025, AI will help financial services scale offerings that previously required significant human capital, making them accessible to broader audiences. Wealth management, trust and estate planning, and tax strategies—once exclusive to high-net-worth individuals—will be available to many more, thanks to collaborative AI.
This democratization will be driven by tools that:
- Automate complex calculations and workflows.
- Leverage data insights to provide personalized recommendations with minimal human intervention.
- Enhance human advisors’ ability to serve more clients with tailored solutions.
AI won’t replace advisors but will empower them to deliver better service at a fraction of the cost. This is the true promise of AI in financial services—not doing the work for humans, but amplifying their expertise to reach new levels of scale and accessibility.
The bottom line: Deliver real value, not just hype
As AI continues to evolve, the winners in financial services won’t be those chasing trends or plastering “AI-enabled” on their products. The real differentiators will be those who focus on customer outcomes—reducing friction, creating holistic solutions, and delivering unparalleled experiences.
AI is not the future of financial services. It’s the enabler of a future where services are faster, smarter, and more human than ever before.
In 2025, companies that understand this will set the new standard for excellence in financial services. Those that don’t will be left behind.
Ben Borodach is the cofounder and CEO of April.
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